Requested Details (if readily accessible)
We are requesting confirmation of whether your district currently has contracts with any of the following ITSM (IT Service Management) and/or CMMS (Computerized Maintenance Management System) providers, and if so, a copy of the signed contract or agreement with the specific vendors mentioned below:
ITSM (IT Service Management) Providers:
- One to One Plus
- Follett (Destiny / MasterLibrary)
- Freshworks / Freshdesk
- K-12 Insight
- ServiceNow
- Frontline
- Hayes
- Zendesk
- Asset Tiger
- Asset Panda
- Spiceworks
CMMS (Computerized Maintenance Management System) Providers:
- FMX
- Brightly / SchoolDude
- MasterLibrary
- Facilitron
- Operations Hero
- MaintainX
For each vendor category, we are looking to confirm the following information:
- If you currently work with any of the vendors listed, please share a copy of the signed contract or agreement.
- If you do not have contract/agreement with any of the listed vendor but use a different ITSM or CMMS provider, please confirm the name of your current provider.
- If you do not use any ITSM or CMMS provider, please confirm that in your response.
Responsive to this request, please find available public records linked below:
• Asset Essential through Brightly (formally SchoolDude) = 107.23.B1 Facility Management Software: https://go.boarddocs.com/mabe/hcpssmd/Board.nsf/files/CRXMSV5C9484/$file/05%2025%202023%20Bids%20and%20Contracts%20BR.pdf (see PS-10).
o The above had a modification in May 2024: https://go.boarddocs.com/mabe/hcpssmd/Board.nsf/files/D5JNSN6143F9/$file/5.23.2024%20Bids%20and%20Contracts%20Agenda%20BR%20(2).pdf (see PS-11); and August 2025: https://go.boarddocs.com/mabe/hcpssmd/Board.nsf/files/DKJH2Y4672D3/$file/08%2021%202025%20Bids%20and%20Contracts%20BR.pdf (see PS-01).
• Frontline Education = 086.24.B6 Employee Evaluation, Registration, and Absence Management System: https://go.boarddocs.com/mabe/hcpssmd/Board.nsf/files/D5JNSN6143F9/$file/5.23.2024%20Bids%20and%20Contracts%20Agenda%20BR%20(2).pdf (see PC-115).
• The current ITSM for HCPSS is HALO Software = 066.24.B6 Information Technology Service Management Platform: https://go.boarddocs.com/mabe/hcpssmd/Board.nsf/files/D47QKF62EC0E/$file/04%2011%2024%20Bids%20and%20Contracts%20Agenda%20BR.pdf (see PC-82).